People, these days, have become more particular about their lifestyle. They wish for comfortable and luxurious experience in the product and services. This holds true for various aspects in their lives, such as clothes, food, home, interests, etc. This has brought a significant shift in various service sectors, especially the hotel management industry. This is because this field is associated with serving customers and the professionals here are, generally, involved in first-hand interaction with them. This makes it vital for them to understand the needs, demands, expectations and preferences of the customers. In-depth knowledge of what the customer wants from your service can allow an organization/ business/ expert to succeed in this industry.
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April 2023
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